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Top 10 Reasons to Replace Your Telecom Billing System

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If you are like most of the telco companies we talk to, billing is a huge challenge.  It's also one of the most crucial aspects of any business.  If you can't send invoices out to customers, you won't get paid.  If you're not charging enough for your services, you lose money.

We have spoken with service providers of all sizes in an effort to learn more about common billing pain points and frustrations.  Based on their feedback, here are some of the top reasons telcos look for a new billing software vendor.
Top 10 Reasons to Replace Your Telecom Billing SystemConsolidate disparate systemsEliminate the swivel chair problem.Reduce duplicate data entry.Improve operational efficiencies.Decrease potential for input error.Remove limitations of your product catalogEnable bundling of different products.Set discounts for products.Use promo codes.Set individual price levels.Speed up the quote to order processQuote items are pulled from live product catalog.Electronic signatures …

Introduction to TimelyBill (Presentation)

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Learn More About Our Company and Software Our powerful back-office solution streamlines telecom billing processes & accelerates revenue growth.
Introduction to TimelyBill from Bill Perfect, Inc.


Explore the TimelyBill Universe of Features

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Map of TimelyBill OSS — Core Features and Key Integrations

Our billing software includes a growing number of components, all carefully designed to operate within a single "universe".  This integrated approach allows telecom companies to improve operational efficiency, lower costs and gain greater control of their data.

The following links will redirect to our corporate website (timelybill.com), where you will find detailed information about each of the various components.

Inner Orbit:
These include components which are vital to day-to-day business operations, sales and customer care.
Customer and Agent PortalsCommissioning EngineQuoting ToolConvergent Product CatalogOrder ManagementBilling and CRMInvoice GeneratorUsage Rating EngineTicketing / Trouble ManagementPayments (Credit Cards, ACH)Reporting EngineCentral Orbit:
These are comprised of modules which span both operations and revenue protection functionality. User Management (Employees)Data AlarmsInventory TrackingWorkflow

Billing and Provisioning Automation

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TimelyBill OSS helps automate telecom provisioning to a variety of devices.

Our software enables communications service providers (CSPs) to design custom provisioning plans which execute up to 10 different provisioning methods, including:
Activating servicesSuspending servicesResuming servicesTerminating services Note, each method can contain unlimited steps to any number of devices.

During the provisioning process, TimelyBill is able to variable populate data from services or customers.

We also allow the configuration of trouble ticket options at every provisioning step. So, if a provisioning problem occurs, the right people are notified directly.

Other key provisioning capabilities:
BroadSoft platform integrationTelnet, FTP, HTTP, emulation, SQL, LDAP, command line or emailLegacy equipment emulatorIntegration with Dunning and Payment modulesANI/DID, Port, ESN inventory managementDetailed log historySingle-click retry of failed transactionsAutomatic or manual initiation

Telecom Billing Vendors Checklist

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Looking for a telecom billing system vendor?   Our software was built from the ground up by a team of telecommunications professionals.  We prioritized flexibility, functionality and scalability during the development process.  We continue to add new features in effort to make TimelyBill the best OSS on the market.

Related article: Things to Look for When Selecting a Telecom Billing Software Vendor
Finding a billing vendor can be a daunting task. But here's why TimelyBill is the right choice for your telco billing needs.OSS / BSS CapabilitiesTimelyBill   Telecom industry expertise ✔   End-to-end solution ✔   Competitive pricing ✔   Open APIs ✔   Convergent product catalog ✔ Quote to cash ✔   Fast accurate rating and billing ✔   Cloud-based ✔ Liberated Data ✔   Integrated telecom tax engine ✔ True commissioning ✔   Customer and agent portals included ✔ SSAE 18 (SOC 1) Type 2 Certified ✔   US based development and support ✔
We pride ourselves on being a customer-centric organization.  In effort t…

Attract More Resellers and Accelerate Growth

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TimelyBill's powerful OSS provides everything telcos need to enable and support white label partnerships. TimelyBill allows for multiple organizations (multi-tenants) to be configured and operated independently in one software instance.

Our partner portal is a powerful web-based tool which enables our clients to deploy customized self-care portals for multi-level sales channel support environments. 
Related article: Agent Portal for Telecom Billing
White Labeled Partner Portals TimelyBill provides dedicated applications, public IP addresses and uses your SSL certificates. This means your partners won't be redirected to unknown or shared web site when trying to view their commissions.
Custom branded "look and feel"Multi tenant readyBuilt-in reportingQuoting capabilityView compensation historyView disbursement historyView invoice historyView payment historyView adjustment historyView services summaryView and download usage detailManage trouble tickets Sophisticated Partn…

Calculate Accurate Commissions for Telecom Sales Teams

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Calculating sales commissions is a critical factor in managing sales and maintaining company profitability. TimelyBill helps track and manage commissions accurately.  Our system is designed for modern telecom sales teams, including: agents, partners and resellers.

With TimelyBill, service providers can fully manage their sales commission programs, resulting in a satisfied and more productive sales force. Our software allows organizations to create multi-level hierarchies of partners, as well as commissioning plans which accommodate one-time payouts, residuals and charge-backs.

TimelyBill's powerful commission module also includes advanced functionality such as the ability to "re-brand" bulk services when partner organizations are sold to another partner or merged to a new entity. It also has the ability to relate partner accounts to customer accounts and navigate between them for the purpose of managing demo type units or other services.

To learn more about our commissio…

Happy Friday - Fun Graphic #2

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Building the best telecom billing software on the planet can be exhausting.  So we're taking this opportunity to have fun with some retro style graphics.  Happy Friday and happy billing!

Customers Expect Billing Transparency

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In today’s competitive telecom environment, customers expect billing transparency. 

TimelyBill's out-of-the-box customer portal helps CSPs provide complete visibility of services, charges, usage data, account history and more.

Whether you are a start-up or an established telecom business, we have the right billing solution for you.

Simplifying the Customer Experience

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How CSPs Can Use TimelyBill to Improve the Customer Experience Research shows that simplicity matters.  Consumers are often willing to pay more for a simpler experience.  Focusing on simplicity is a blueprint for generating great customer experiences (CEX) and boosting customer loyalty. Simpler experiences mean being more direct, more useful, and more efficient.
Communications service providers that can deliver simpler experiences are positioned to maximize lifetime value from a customer, which is critical to achieving profitability. CEX spans multiple business processes, including billing and operational support.  As a complete back-office solution, TimelyBill can help CSPs deliver better experiences.  TimelyBill replaces disparate internal systems, reduces customer pain points and expedites the product-to-market cycle.

TimelyBill makes CEX both simpler and smoother.  Here are just a few of our innovative features:
Deliver services to the correct address. TimelyBill has built-in USPS a…