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Showing posts from August, 2017

Convert Incoming Emails into Tickets

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Automatic Inbound Email Tickets Do you currently receive your support requests via an email address such as support@company.com?

TimelyBill can convert incoming email from customers into uniquely identifiable tickets, and route them directly into our operations support system.

Learn more at: timelybill.com/tbtrouble.html

Integrated Bandwidth Phone Number Search & Ordering

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Bandwidth Number Search Now Integrated within the TimelyBill User InterfaceTimelyBill OSS now provides direct integration to Bandwidth number ordering. This enables telecom companies to search for new local and toll-free phone numbers, and order them all directly from our GUI.
Real-time Bandwidth number search/order includes: Number filtering by Area CodeNumber filtering by City or StateNumber filtering by ZipcodePattern searches (i.e., 1234, abcd)Real-time location validationBulk number selectionAutomatically linked to customer's accountMulti-org capable

A Timely Training & Support Portal

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On-Demand Training Resource
During the on-boarding process, TimelyBill customers gain access to our robust training and support portal.  Features include:
Keyword SearchResponsive LayoutTraining VideosWebinar ArchiveTechnical DocumentsFeature RequestsNews and AnnouncementsLink to Support TicketingPartner Contact InformationMore... We continuously add content to our portal to ensure customers have a "how-to" resource for using the latest TBILL components.