A Timely Training & Support Portal

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On-Demand Training Resource

A timely training and support portal
During the on-boarding process, TimelyBill customers gain access to our robust training and support portal.  Features include:
  • Keyword Search
  • Responsive Layout
  • Training Videos
  • Webinar Archive
  • Technical Documents
  • Feature Requests
  • News and Announcements
  • Link to Support Ticketing
  • Partner Contact Information
  • More...
We continuously add content to our portal to ensure customers have a "how-to" resource for using the latest TBILL components.
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About the Author:


Patrick is the Chief Marketing Officer for TimelyBill, where he leads the transformation to a more customer-centric company by creating great customer experiences everywhere. Patrick is an SEO expert with 30+ years of experience, including digital marketing for Fortune 500 consumer product and software companies. His profound understanding of technical search engine optimization has garnered him a reputation as an industry leader in the telecom space.

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Popular TimelyBill Posts

Telecom Billing Process Flow Chart

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What is Telecom billing and revenue management? Telecom billing and revenue management is the methodology that involves communication services and debt collection management. The process consists of gathering data usage files, calculating billing fees, generating invoices, and managing customer payments. How does TimelyBill rate usage, calculate billing charges, and generate invoices? The diagram above depicts the telecom billing process flow from the service provider's usage through invoicing and all the way to the processing of payments. Here is a summary of standard telecom billing process steps below: Step 1:  The service provider gathers the usage data files within their network Calls, bandwidth, faxes, per-use… Step 2:  The service provider pushes the usage files to a secure FTP location (via a VPN) At predefined intervals (15 minutes is typical) Step 3:  The billing system imports the usage files and "types" the calls Local, intralata, on-network… Step 4:  The bil
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