Simplifying the Customer Experience

How CSPs Can Use TimelyBill to Improve the Customer Experience

Research shows that simplicity matters.  Consumers are often willing to pay more for a simpler experience.  Focusing on simplicity is a blueprint for generating great customer experiences (CEX) and boosting customer loyalty. Simpler experiences mean being more direct, more useful, and more efficient.

Communications service providers that can deliver simpler experiences are positioned to maximize lifetime value from a customer, which is critical to achieving profitability.

CEX spans multiple business processes, including billing and operational support.  As a complete back-office solution, TimelyBill can help CSPs deliver better experiences.  TimelyBill replaces disparate internal systems, reduces customer pain points and expedites the product-to-market cycle.

TimelyBill makes CEX both simpler and smoother.  Here are just a few of our innovative features:
  • Deliver services to the correct address. TimelyBill has built-in USPS address validation (plus geocoding).
  • Enable customers to view their account details. Our customer portal enables full account visibility out-of-the-box.
  • Quickly create and share accurate quotes. Our quote to cash process ties directly in to our product catalog and has e-signature capabilities.
  • Voice, data, video, wireless and more. TimelyBill's flexible convergent product catalog has the ability to discount and bundle any mix of one-time and/or recurring services.
  • Integrated tax calculations.Included as part of our standard system, our tax engine calculates and assigns the proper taxes on both quotes and invoices.
  • Data liberation.
    We allow customers to download usage history, invoice history, payment history and more.
  • Advanced reporting capabilities. TimelyBill contains hundreds of canned reports, but also includes ad hoc reporting and custom dashboards.
  • Subscriber based or recurring billing. TimelyBill excels at billing subscription based services and includes automatic payment capabilities.
  • Integrated trouble ticketing system. Our trouble management system is tightly integrated and easy to use.
  • Automated provisioning. Our unique provisioning system design, can provide “true” flow through provisioning.
  • Customization and variable driven templates. TimelyBill uses template based formats for all customer communications.
Time is a person's most cherished resource.  So today's successful CSPs must value a customer's time by providing easy access to products and services.  TimelyBill helps do just that.

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