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Showing posts from May, 2020

Mobile Responsive Customer Portal for UCaaS

P LaJuett on
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TimelyBill's out-of-the-box customer portal is now fully mobile responsive. We are pleased to announce an update to the TimelyBill Customer Web Portal.  Our portal is now responsive!  This makes it easier to use on a phone or tablet. Customers have come to expect 24/7 access to their account information.  They also want the ability to manage their account online, without having to wait for a customer service rep to answer the phone.  We've made a few updates to our portal so that it now "adapts" the content to better fit devices with smaller screens. New dynamic presentation optimized for mobile devices: Portal navigation collapses into an icon-based menu Page content switches to a scroll-able single column view Data grids  ↗️ with touch-friendly columns Slide-in info panel can be toggled on/off The TimelyBill Customer Portal allows your customers to: View account summary View a list of services Make online payments Change payment metho
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SSAE 18 (SOC 1) Type II Audit Completed for TimelyBill OSS

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DENVER, N.C. - Bill Perfect, Inc., a provider of high-quality cost effective billing and subscriber management, announced today that they have successfully completed a System and Organization Controls (SOC) 1® Type II Audit examination for their TimelyBill® Operations Support System. Bill Perfect, Inc. retained international CPA and business advisory firm, Marcum LLP, for its SOC 1® audit work. Ben Osbrach, National Risk Advisory Leader of Marcum's risk advisory group says, "We were excited to continue our audit relationship with Bill Perfect on the completion of their 2019 SOC 1 Type II. Todd and his team strive for improvement in their controls year over year; taking their responsibility for maintaining a well-controlled and secured environment seriously." SOC 1® engagements are performed in accordance with the American Institute of Certified Public Accountants' SSAE 18, Statement on Standards for Attestation Engagements (SSAE) No. 18, Reporting on Controls at a Ser
Read more: "SSAE 18 (SOC 1) Type II Audit Completed for TimelyBill OSS".

Popular TimelyBill Posts

Telecom Billing Process Flow Chart

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What is Telecom billing and revenue management? Telecom billing and revenue management is the methodology that involves communication services and debt collection management. The process consists of gathering data usage files, calculating billing fees, generating invoices, and managing customer payments. How does TimelyBill rate usage, calculate billing charges, and generate invoices? The diagram above depicts the telecom billing process flow from the service provider's usage through invoicing and all the way to the processing of payments. Here is a summary of standard telecom billing process steps below: Step 1:  The service provider gathers the usage data files within their network Calls, bandwidth, faxes, per-use… Step 2:  The service provider pushes the usage files to a secure FTP location (via a VPN) At predefined intervals (15 minutes is typical) Step 3:  The billing system imports the usage files and "types" the calls Local, intralata, on-network… Step 4:  The bil
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