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Showing posts with the label csp

Mobile Responsive Customer Portal for UCaaS

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TimelyBill's out-of-the-box customer portal is now fully mobile responsive.We are pleased to announce an update to the TimelyBill Customer Web Portal.  Our portal is now responsive!  This makes it easier to use on a phone or tablet.
Customers have come to expect 24/7 access to their account information.  They also want the ability to manage their account online, without having to wait for a customer service rep to answer the phone.  We've made a few updates to our portal so that it now "adapts" the content to better fit devices with smaller screens.New dynamic presentation optimized for mobile devices:Portal navigation collapses into an icon-based menuPage content switches to a scroll-able single column viewData grids render with touch friendly columnsSlide-in info panel can be toggled on/offThe TimelyBill Customer Portal allows your customers to:
View account summaryView a list of servicesMake online paymentsChange payment methodsView and download invoicesView and…

TimelyBill to Exhibit at ITEXPO Florida 2020

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Company to showcase single-stack billing software — February 12 – February 14, 2020 at the Communications and Digital Transformation Event of the Year Denver, NC – December 30, 2019 – TimelyBill, Operations Support System, announced today that it will be showcasing its single-stack billing platform at ITEXPO, held February 12 –February 14, 2020 at Greater Ft. Lauderdale/Broward County Convention Center, Ft. Lauderdale, Florida. ITEXPO is the communications and digital transformation event where influential buyers gather to make their purchase decisions. Meet TimelyBill at ITEXPO at booth 707 to learn more about TimelyBill’s strategy for service provider billing.
“We are delighted to be exhibiting at ITEXPO,” said Patrick LaJuett, CMO of TimelyBill, “We believe ITEXPO is the perfect event to showcase our holistic approach to billing. Our software enables communications service providers to bundle convergent offerings in a seamless quote to cash funnel.”
TimelyBill OSS offers an integra…

Order Management for Communications Service Providers

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TimelyBill's order management automates and streamlines order processing for telecom service providers.

This component facilitates order-to-cash processing by eliminating bottlenecks, redundancies and errors.

The order management “template builder” utilizes drag-and-drop technology allowing the creation of custom data input screens (fillable forms). These screens can be assigned to individual products, categories and types.

Other benefits include:
Faster sales flowImproved customer experienceSmoother order processingIntegrated with our workflow component LEARN MORE: Telecom Order Management from Inside Customer Accounts

Feature Spotlight: Invoice Review Reports

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TimelyBill has a library of reports that help service providers review their invoice runs. Here are a few useful reports that are available to our customers "out-of-the-box":
Invoice by Invoice Date -
This provides the invoice totals for Previous Balance, Payments, Adjustments, RC, NRC, Calls Taxes and Late Fees.Invoice Data (New Customers Report) -
This provides a list of customers that are invoiced for the first time and their totals.Invoice Comparison Reports (All, RC, NRC, Calls, Taxes) -
These provide a comparison from the current invoice to the last invoice. Note, these can also be used for future invoice generations.Sub-Invoice Data -
These reports provide the sub invoice service detail.  These will show the service detail for a specific invoice. Note, TimelyBill presents financial and invoice data both globally, and on individual customer accounts.

Learn how our powerful reporting engine makes telecom billing better.

Top 10 Reasons to Replace Your Telecom Billing System

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If you are like most of the telco companies we talk to, billing is a huge challenge.  It's also one of the most crucial aspects of any business.  If you can't send invoices out to customers, you won't get paid.  If you're not charging enough for your services, you lose money.

We have spoken with service providers of all sizes in an effort to learn more about common billing pain points and frustrations.  Based on their feedback, here are some of the top reasons telcos look for a new billing software vendor.
Top 10 Reasons to Replace Your Telecom Billing SystemConsolidate disparate systemsEliminate the swivel chair problem.Reduce duplicate data entry.Improve operational efficiencies.Decrease potential for input error.Remove limitations of your product catalogEnable bundling of different products.Set discounts for products.Use promo codes.Set individual price levels.Speed up the quote to order processQuote items are pulled from live product catalog.Electronic signatures …

Telecom Billing Vendors Checklist

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Looking for a telecom billing system vendor?  Our software was built from the ground up by a team of telecommunications professionals.  We prioritized flexibility, functionality and scalability during the development process.  We continue to add new features in effort to make TimelyBill the best OSS on the market.Related article: Things to Look for When Selecting a Telecom Billing Software Vendor
Finding a billing vendor can be a daunting task. But here's why TimelyBill is the right choice for your telco billing needs.OSS / BSS CapabilitiesTimelyBill   Telecom industry expertise ✔   End-to-end solution ✔   Competitive pricing ✔   REST APIs ✔   Convergent product catalog ✔ Quote to cash
✔   Electronic signature capable ✔   Fast accurate rating and billing ✔   Cloud-based ✔   Mobile friendly UI ✔   Stage environment ✔ Liberated Data ✔   Integrated telecom taxation ✔ True commissioning ✔   Customer and agent portals ✔ SSAE 18 (SOC 1) Type 2…

Calculate Accurate Commissions for Telecom Sales Teams

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Calculating sales commissions is a critical factor in managing sales and maintaining company profitability. TimelyBill helps track and manage commissions accurately.  Our system is designed for modern telecom sales teams, including: agents, partners and resellers.

With TimelyBill, service providers can fully manage their sales commission programs, resulting in a satisfied and more productive sales force. Our software allows organizations to create multi-level hierarchies of partners, as well as commissioning plans which accommodate one-time payouts, residuals and charge-backs.

TimelyBill's powerful commission module also includes advanced functionality such as the ability to "re-brand" bulk services when partner organizations are sold to another partner or merged to a new entity. It also has the ability to relate partner accounts to customer accounts and navigate between them for the purpose of managing demo type units or other services.

To learn more about our commissio…

Customers Expect Billing Transparency

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In today’s competitive telecom environment, customers expect billing transparency. 

TimelyBill's out-of-the-box customer portal helps CSPs provide complete visibility of services, charges, usage data, account history and more.

Whether you are a start-up or an established telecom business, we have the right billing solution for you.

Simplifying the Customer Experience

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How CSPs Can Use TimelyBill to Improve the Customer Experience Research shows that simplicity matters.  Consumers are often willing to pay more for a simpler experience.  Focusing on simplicity is a blueprint for generating great customer experiences (CEX) and boosting customer loyalty. Simpler experiences mean being more direct, more useful, and more efficient.
Communications service providers that can deliver simpler experiences are positioned to maximize lifetime value from a customer, which is critical to achieving profitability. CEX spans multiple business processes, including billing and operational support.  As a complete back-office solution, TimelyBill can help CSPs deliver better experiences.  TimelyBill replaces disparate internal systems, reduces customer pain points and expedites the product-to-market cycle.

TimelyBill makes CEX both simpler and smoother.  Here are just a few of our innovative features:
Deliver services to the correct address. TimelyBill has built-in USPS a…

Streamline Your Billing Migration

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Making the switch to a new billing system doesn't need to be painful Today's communications service providers are looking to improve the customer experience in effort to grow revenues. However, many CSP's are struggling with antiquated billing systems. These complex and disparate software systems can be expensive to operate. They often lack the flexibility required to handle modern product and service offerings.
Although a desire to replace these old systems exists, telecoms are reluctant to tackle such migration projects due to the scale, effort and resource dedication required.

TimelyBill has addressed these concerns by utilizing a time-proven implementation process to streamline billing migration.

Implementation phases:
Phase 1 – Data CollectionPhase 2 – Data Conversion / System ConfigurationPhase 3 – Admin TurnoverPhase 4 – User TrainingPhase 5 – Go Live While our process is "tried and true", it's important to stress that it requires a logical stepped pro…

Bring all the pieces together!

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Sneak peek of our full-page ad featured in the April/May Channel Vision magazine.


TimelyBill can help your business grow and scale quickly. Our unified product catalog enables accurate quoting, fast service bundling and integration of partner products. This flexibility helps you build unique solutions to meet all of your customers' communications needs.

Agent Portal for Telecom Billing

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TimelyBill's Agent Portal is a web-based self-care portal for telecom agent partner environments.  - learn more -

Our Telecom Billing Features Presentation on SlideShare

We develop, market and integrate the award winning TimelyBill® Operations Support System. Our hosted telecom billing system is designed for communications service provider. These providers include: local exchange carriers, cable and satellite, VoIP, and enhanced communication providers.

Gain a Competitive Edge

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Sneak peek of our full-page ad featured in the upcoming Channel Vision magazine.


ADVANCED BILLING & REVENUE MANAGEMENT
Gain a Competitive Edge

We help you focus on optimizing and achieving efficient billing and revenue management to improve profitability.
QuotingOrder ManagementWorkflowProvisioningRatingInvoicingTrouble TicketingAgent PortalCustomer PortalCommissioningData AlarmsDunning ManagementTax IntegrationAddress Validation

Out-of-the-Box Customer Web Portal

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Our consumer-friendly web portal helps telecom companies redefine relationships with their customers.  Customer self-care includes:

View account summary and historyViews services informationView and export call detailsView dashboard style reportsOpen trouble ticketsMake payments Learn more: http://timelybill.com/customerweb.html