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Order Management for Communications Service Providers

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TimelyBill's order management automates and streamlines order processing for telecom service providers.

This component facilitates order-to-cash processing by eliminating bottlenecks, redundancies and errors.

The order management “template builder” utilizes drag-and-drop technology allowing the creation of custom data input screens (fillable forms). These screens can be assigned to individual products, categories and types.

Other benefits include:
Faster sales flowImproved customer experienceSmoother order processingIntegrated with our workflow component LEARN MORE: Telecom Order Management from Inside Customer Accounts

New TimelyBill Features Released

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New Feature Highlights from TimelyBill's March 2019 Release. As part of our continuous effort to make the best telecom billing platform on the market, we have just launched a major release.  TimelyBill software enhancements include:Usability Updates
Modernized interface now adapts to multiple device widths (i.e., phone, tablet, laptop, etc.)Upgraded more than fifty data search page grids:New touch-friendly sorting, column selection, and filtersNew query builder for complex grid filteringQuote Module Updates
Templates now support secondary addresses, allowing display of A and Z locationsTax calculations can be selectively enabled or disabledTrouble Management Updates
Inbound email processor automatically adds CC email addresses to trouble ticket repliesCustomer Relationship Management (CRM) Updates
Organization ID is now visible in the customer account status barWorkflow Module Updates
Workflow rules engine supports email address variable populationInvoicing
Support for combined flat and…

Feature Spotlight: Invoice Review Reports

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TimelyBill has a library of reports that help service providers review their invoice runs. Here are a few useful reports that are available to our customers "out-of-the-box":
Invoice by Invoice Date -
This provides the invoice totals for Previous Balance, Payments, Adjustments, RC, NRC, Calls Taxes and Late Fees.Invoice Data (New Customers Report) -
This provides a list of customers that are invoiced for the first time and their totals.Invoice Comparison Reports (All, RC, NRC, Calls, Taxes) -
These provide a comparison from the current invoice to the last invoice. Note, these can also be used for future invoice generations.Sub-Invoice Data -
These reports provide the sub invoice service detail.  These will show the service detail for a specific invoice. Note, TimelyBill presents financial and invoice data both globally, and on individual customer accounts.

Learn how our powerful reporting engine makes telecom billing better.

Top 10 Reasons to Replace Your Telecom Billing System

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If you are like most of the telco companies we talk to, billing is a huge challenge.  It's also one of the most crucial aspects of any business.  If you can't send invoices out to customers, you won't get paid.  If you're not charging enough for your services, you lose money.

We have spoken with service providers of all sizes in an effort to learn more about common billing pain points and frustrations.  Based on their feedback, here are some of the top reasons telcos look for a new billing software vendor.
Top 10 Reasons to Replace Your Telecom Billing SystemConsolidate disparate systemsEliminate the swivel chair problem.Reduce duplicate data entry.Improve operational efficiencies.Decrease potential for input error.Remove limitations of your product catalogEnable bundling of different products.Set discounts for products.Use promo codes.Set individual price levels.Speed up the quote to order processQuote items are pulled from live product catalog.Electronic signatures …

Explore the TimelyBill Universe of Features

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Map of TimelyBill OSS — Core Features and Key Integrations
Our billing software includes a growing number of components, all carefully designed to operate within a single "universe".  This integrated approach allows telecom companies to improve operational efficiency, lower costs and gain greater control of their data.

The following links will redirect to our corporate website (timelybill.com), where you will find detailed information about each of the various components.

Inner Orbit:
These include components which are vital to day-to-day business operations, sales and customer care.
Customer and Agent PortalsCommissioning EngineQuoting ToolConvergent Product CatalogOrder ManagementBilling and CRMInvoice GeneratorUsage Rating EngineTicketing / Trouble ManagementPayments (Credit Cards, ACH)Reporting EngineCentral Orbit:
These are comprised of modules which span both operations and revenue protection functionality. User Management (Employees)Data AlarmsInventory TrackingWorkflow

Attract More Resellers and Accelerate Growth

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TimelyBill's powerful OSS provides everything telcos need to enable and support white label partnerships. TimelyBill allows for multiple organizations (multi-tenants) to be configured and operated independently in one software instance.

Our partner portal is a powerful web-based tool which enables our clients to deploy customized self-care portals for multi-level sales channel support environments. 
Related article: Agent Portal for Telecom Billing
White Labeled Partner Portals TimelyBill provides dedicated applications, public IP addresses and uses your SSL certificates. This means your partners won't be redirected to unknown or shared web site when trying to view their commissions.
Custom branded "look and feel"Multi tenant readyBuilt-in reportingQuoting capabilityView compensation historyView disbursement historyView invoice historyView payment historyView adjustment historyView services summaryView and download usage detailManage trouble tickets Sophisticated Partn…

Calculate Accurate Commissions for Telecom Sales Teams

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Calculating sales commissions is a critical factor in managing sales and maintaining company profitability. TimelyBill helps track and manage commissions accurately.  Our system is designed for modern telecom sales teams, including: agents, partners and resellers.

With TimelyBill, service providers can fully manage their sales commission programs, resulting in a satisfied and more productive sales force. Our software allows organizations to create multi-level hierarchies of partners, as well as commissioning plans which accommodate one-time payouts, residuals and charge-backs.

TimelyBill's powerful commission module also includes advanced functionality such as the ability to "re-brand" bulk services when partner organizations are sold to another partner or merged to a new entity. It also has the ability to relate partner accounts to customer accounts and navigate between them for the purpose of managing demo type units or other services.

To learn more about our commissio…

Customers Expect Billing Transparency

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In today’s competitive telecom environment, customers expect billing transparency. 

TimelyBill's out-of-the-box customer portal helps CSPs provide complete visibility of services, charges, usage data, account history and more.

Whether you are a start-up or an established telecom business, we have the right billing solution for you.

Simplifying the Customer Experience

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How CSPs Can Use TimelyBill to Improve the Customer Experience Research shows that simplicity matters.  Consumers are often willing to pay more for a simpler experience.  Focusing on simplicity is a blueprint for generating great customer experiences (CEX) and boosting customer loyalty. Simpler experiences mean being more direct, more useful, and more efficient.
Communications service providers that can deliver simpler experiences are positioned to maximize lifetime value from a customer, which is critical to achieving profitability. CEX spans multiple business processes, including billing and operational support.  As a complete back-office solution, TimelyBill can help CSPs deliver better experiences.  TimelyBill replaces disparate internal systems, reduces customer pain points and expedites the product-to-market cycle.

TimelyBill makes CEX both simpler and smoother.  Here are just a few of our innovative features:
Deliver services to the correct address. TimelyBill has built-in USPS a…

What Makes Us Different?

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TimelyBill OSS Billing Application DifferentiationDATA ACCESS: It’s your data. You can extract any and all information in multiple formats at any point in time without asking us for assistance.INSTANCES: All customers are provided with a dedicated Production AND Staging server in a separate instance.  There is no license or resource sharing in the backend.  The dedicated Staging server allows one to perform testing on new releases, products prior to going live.NO FORCED UPGRADES: The TimelyBill application is not delivered in a "distributed architecture".  We do not force you into taking upgrades and can take on releases/upgrades at your pace.CUSTOMER PORTAL: No extra cost.  Dedicated IP provided so you can utilize your own URL thereby providing a seamless experience for the end user.AGENT PORTAL: No extra cost.  Dedicated IP provided so you can utilize your own URL.COMMISSIONING  / COMMISSION PLANS: Provided out of the box.  Create as many commission plans as you want.CDR …

The Future of Billing is Now

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TimelyBill is helping telcos improve the customer experience with the following "future proof" features:
Real Time ChargingYou can invoice now or at any time in the future.  Including one-time, or subscription based (recurring) charges.FlexibilityOur convergent product catalog, enables unified management of products and services including voice, data, video, internet of things and more.PersonalizationUse variable data driven templates for 1:1 marketing via quotes, html emails and invoices.Liberated DataFree your data! We enable you move data in and out of our billing system with as little pain as possible. Data liberation reduces vendor lock-in.The future of billing is now.

Outsourcing Your Billing

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TimelyBill Offers Managed Billing ServicesDo you need help running your billing operations?
We can manage your complete billing process. Outsource your billing operations to our team of experts. Improve your customer experience, drive efficiency and reduce costs.

DEDICATED BILLING MANAGEMENT
TimelyBill's managed billing solution enables you focus on your core business. Our expert team will manage the following billing functions:
Product CatalogWorkflowInventoryTemplates (email, quote, invoice)Business IntelligenceAuditsReportsMore... More information on TimelyBill's managed billing services can be found on our website: http://timelybill.com/managed-billing.html

TimelyBill Integrates with DocuSign

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TimelyBill Integrates with DocuSign to Help Telecommunications Companies Go Digital Integration with DocuSign eSignature TimelyBill® announced today it has integrated with DocuSign to help telecommunications customers transform their business by going fully digital. As the global standard for Digital Transaction Management (DTM) and eSignature, DocuSign is changing how business gets done by empowering anyone to transact anytime, anywhere, on any device – 100% digitally – with trust and confidence. TimelyBills integration with DocuSign will enable communication service providers to streamline the quote-to-cash process.

“We’re proud to partner with DocuSign as their secure, cloud-based platform is trusted by companies and consumers around the world,” says Patrick LaJuett, CMO at Bill Perfect, Inc. “TimelyBill enables telecom companies to quickly create unique customer quotes. By integrating DocuSign, these quotes can now be emailed, signed and stored electronically. This creates value …

Streamline Your Billing Migration

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Making the switch to a new billing system doesn't need to be painful Today's communications service providers are looking to improve the customer experience in effort to grow revenues. However, many CSP's are struggling with antiquated billing systems. These complex and disparate software systems can be expensive to operate. They often lack the flexibility required to handle modern product and service offerings.
Although a desire to replace these old systems exists, telecoms are reluctant to tackle such migration projects due to the scale, effort and resource dedication required.

TimelyBill has addressed these concerns by utilizing a time-proven implementation process to streamline billing migration.

Implementation phases:
Phase 1 – Data CollectionPhase 2 – Data Conversion / System ConfigurationPhase 3 – Admin TurnoverPhase 4 – User TrainingPhase 5 – Go Live While our process is "tried and true", it's important to stress that it requires a logical stepped pro…

Things to Look for When Selecting a Telecom Billing Software Vendor

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Billing for telecom is a complicated process. If accounts and services are incorrectly billed, it can lead to lost revenue. The ability to produce both accurate and timely invoices is paramount. The software platform you select should be able to produce precise billing information every-time.

Related article: "What Makes Us Different?"
A robust telco billing platform will have other important back-office processes integrated as well.
Here are some key telecom billing features to look for:Infrastructure and Security – Look for a system that prioritizes up-time and security. For example: hardware redundancies, fail over clusters, off-site back-ups, firewalls, SSL and VPNs.

Customer Experience – Reduce customer frustration by finding a billing platform which includes an integrated web portal. Customers can access online bill presentment, account summaries and usage history. The portal should allow secure payment methods, with the ability to set autopay. An integrated help desk/tr…

Our Billing Engine is Built for Speed!

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Fast and Accurate Telecom Invoice Generation
SPEED TimelyBill can easily perform a typical telecom invoice run of up to $2M in revenue / per hour.
OPERABILITY During the invoice generation process, the system is still fully available to your users.  No impact on your daily tasks.  Zero slow downs, temporary downtime or limited functionality.
RELIABILITY Proven track record of generating accurate invoice data for even the most complex billing processes. Small scale, large scale and everything in between.
SCOPE Rated CDR or other usageSubscriptionsOne-time ChargesPaymentsRefundsDiscountsAdjustmentsTaxesFees

Geocoding Addresses in TimelyBill

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What is geocoding?
Geocoding is the process of transforming a postal address to a spatial location on the Earth's surface. The resulting locations are output as  numerical coordinates with attributes, which can be used for mapping or spatial analysis.

Why implement geocoding?
Locations need to be accurate so that telcoms can determine what services are available to a given house or business. An incorrect address could lead to wrong assumption that customer is not in a service territory.  It could also lead to repair troubles or difficulty in installation of new equipment or services.

The TimelyBill approach?
TimelyBill first verifies a customer location by matching it with a USPS standardized address.  Next, our integrated FCC geocode lookup tool provides the coordinates as well as the census geographies (state, county, tract and block) associated with address.


Convert Incoming Emails into Tickets

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Automatic Inbound Email Tickets Do you currently receive your support requests via an email address such as support@company.com?

TimelyBill can convert incoming email from customers into uniquely identifiable tickets, and route them directly into our operations support system.

Learn more at: timelybill.com/tbtrouble.html

A Timely Training & Support Portal

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On-Demand Training Resource
During the on-boarding process, TimelyBill customers gain access to our robust training and support portal.  Features include:
Keyword SearchResponsive LayoutTraining VideosWebinar ArchiveTechnical DocumentsFeature RequestsNews and AnnouncementsLink to Support TicketingPartner Contact InformationMore... We continuously add content to our portal to ensure customers have a "how-to" resource for using the latest TBILL components.

We're Now a BroadSoft Solutions Partner

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We're pleased to announce that TimelyBill is now a BroadSoft OSS/BSS Solutions Partner
Did you know TimelyBill has full provisioning integration with the BroadSoft platform?

Our unique provisioning system design, combined with the tight integration of our product catalog, provides “true” flow through provisioning to the BroadSoft platform.

You can build provisioning plans containing the information necessary to execute up to 10 different provision methods (i.e., activate, suspend and resume).  Each method can contain an unlimited number of steps.  TimelyBill also has the ability to modify BroadSoft settings on a single or multiple user basis.

During a provisioning process TimelyBill is able to populate variables from any service or customer. We also enable the linking of trouble ticket emails to every provisioning step. So if a problem occurs during the automated provisioning process, notifications are sent immediately.