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Showing posts with the label management

Order Management for Communications Service Providers

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TimelyBill's order management automates and streamlines order processing for telecom service providers.

This component facilitates order-to-cash processing by eliminating bottlenecks, redundancies and errors.

The order management “template builder” utilizes drag-and-drop technology allowing the creation of custom data input screens (fillable forms). These screens can be assigned to individual products, categories and types.

Other benefits include:
Faster sales flowImproved customer experienceSmoother order processingIntegrated with our workflow component LEARN MORE: Telecom Order Management from Inside Customer Accounts

Explore the TimelyBill Universe of Features

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Map of TimelyBill OSS — Core Features and Key Integrations
Our billing software includes a growing number of components, all carefully designed to operate within a single "universe".  This integrated approach allows telecom companies to improve operational efficiency, lower costs and gain greater control of their data.

The following links will redirect to our corporate website (timelybill.com), where you will find detailed information about each of the various components.

Inner Orbit:
These include components which are vital to day-to-day business operations, sales and customer care.
Customer and Agent PortalsCommissioning EngineQuoting ToolConvergent Product CatalogOrder ManagementBilling and CRMInvoice GeneratorUsage Rating EngineTicketing / Trouble ManagementPayments (Credit Cards, ACH)Reporting EngineCentral Orbit:
These are comprised of modules which span both operations and revenue protection functionality. User Management (Employees)Data AlarmsInventory TrackingWorkflow

Outsourcing Your Billing

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TimelyBill Offers Managed Billing ServicesDo you need help running your billing operations?
We can manage your complete billing process. Outsource your billing operations to our team of experts. Improve your customer experience, drive efficiency and reduce costs.

DEDICATED BILLING MANAGEMENT
TimelyBill's managed billing solution enables you focus on your core business. Our expert team will manage the following billing functions:
Product CatalogWorkflowInventoryTemplates (email, quote, invoice)Business IntelligenceAuditsReportsMore... More information on TimelyBill's managed billing services can be found on our website: http://timelybill.com/managed-billing.html

Things to Look for When Selecting a Telecom Billing Software Vendor

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Billing for telecom is a complicated process. If accounts and services are incorrectly billed, it can lead to lost revenue. The ability to produce both accurate and timely invoices is paramount. The software platform you select should be able to produce precise billing information every-time.

Related article: "What Makes Us Different?"
A robust telco billing platform will have other important back-office processes integrated as well.
Here are some key telecom billing features to look for:Infrastructure and Security – Look for a system that prioritizes up-time and security. For example: hardware redundancies, fail over clusters, off-site back-ups, firewalls, SSL and VPNs.

Customer Experience – Reduce customer frustration by finding a billing platform which includes an integrated web portal. Customers can access online bill presentment, account summaries and usage history. The portal should allow secure payment methods, with the ability to set autopay. An integrated help desk/tr…

Quote to Cash Solution for Telecom

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TimelyBill's quote-to-cash feature spans the customer's intent to purchase a telecom service, all the way through realization of your revenue. TimelyBill makes the Q2C process seamless and easy!  - Learn more -

Agent Portal for Telecom Billing

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TimelyBill's Agent Portal is a web-based self-care portal for telecom agent partner environments.  - learn more -

Subscription Billing for Telecom

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TimelyBill excels at billing subscription based services. Out-of-the-box functionality includes everything from quoting, order management, provisioning, billing, payment collection and dunning.  TimelyBill also features comprehensive trouble management and customer self-care tools.

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Score Big with TimelyBill

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Sneak peek of our full-page ad featured in the January/February Channel Vision magazine.


Deliver a Better Customer Experience

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Help Your Customers Feel Warm and Fuzzy
TimelyBill helps telecom companies deliver consistent customer experiences across departments and channels.  Learn more about our core customer relations management component and "self-care" customer portal.