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Telecom Billing Trends 2019

Presentation recently given at the Compliance Solutions Inc. Executive and CPA/CPE conference in San Diego, CA. Sept 9-11 2019. Information oriented toward trends in the Billing vertical and was part of the "Executive Track Sessions". Great event and fantastic venue!
Telecom Billing Trends 2019from Bill Perfect, Inc.

New TimelyBill Features Released

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New Feature Highlights from TimelyBill's March 2019 Release. As part of our continuous effort to make the best telecom billing platform on the market, we have just launched a major release.  TimelyBill software enhancements include:Usability Updates
Modernized interface now adapts to multiple device widths (i.e., phone, tablet, laptop, etc.)Upgraded more than fifty data search page grids:New touch-friendly sorting, column selection, and filtersNew query builder for complex grid filteringQuote Module Updates
Templates now support secondary addresses, allowing display of A and Z locationsTax calculations can be selectively enabled or disabledTrouble Management Updates
Inbound email processor automatically adds CC email addresses to trouble ticket repliesCustomer Relationship Management (CRM) Updates
Organization ID is now visible in the customer account status barWorkflow Module Updates
Workflow rules engine supports email address variable populationInvoicing
Support for combined flat and…

New High-Availability Capability for TimelyBill OSS

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TimelyBill is excited to announce the addition of a new high-availability capability!
TimelyBill’s primary data center infrastructure is already N+1 to N+5 on all key hardware, power supplies, and bandwidth.  This new functionality is related to database availability.  Each TimelyBill customer has both a production and stage database instance.  These instances are unique to a customer and not shared.

Additionally, we operate the database files, log files, operating system and backups on different disks.  This allows us to maintain a database or recover it to an exact point in time locally even with a loss of an entire disk LUN.  From a database backup perspective, we continue to operate in Full Recovery mode.  We currently maintain 90 days of full backups off-site, and five days of transaction logs on-site. Some of our customers have taken advantage of the transaction log backups, which allows us to restore customer data to a specific second in time.  It’s important to know that Time…

Introduction to TimelyBill (Presentation)

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Learn More About Our Company and Software Our powerful back-office solution streamlines telecom billing processes & accelerates revenue growth.
Introduction to TimelyBill from Bill Perfect, Inc.


Explore the TimelyBill Universe of Features

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Map of TimelyBill OSS — Core Features and Key Integrations
Our billing software includes a growing number of components, all carefully designed to operate within a single "universe".  This integrated approach allows telecom companies to improve operational efficiency, lower costs and gain greater control of their data.

The following links will redirect to our corporate website (timelybill.com), where you will find detailed information about each of the various components.

Inner Orbit:
These include components which are vital to day-to-day business operations, sales and customer care.
Customer and Agent PortalsCommissioning EngineQuoting ToolConvergent Product CatalogOrder ManagementBilling and CRMInvoice GeneratorUsage Rating EngineTicketing / Trouble ManagementPayments (Credit Cards, ACH)Reporting EngineCentral Orbit:
These are comprised of modules which span both operations and revenue protection functionality. User Management (Employees)Data AlarmsInventory TrackingWorkflow

Telecom Billing Vendors Checklist

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Looking for a telecom billing system vendor?   Our software was built from the ground up by a team of telecommunications professionals.  We prioritized flexibility, functionality and scalability during the development process.  We continue to add new features in effort to make TimelyBill the best OSS on the market.

Related article: Things to Look for When Selecting a Telecom Billing Software Vendor
Finding a billing vendor can be a daunting task. But here's why TimelyBill is the right choice for your telco billing needs.OSS / BSS CapabilitiesTimelyBill   Telecom industry expertise ✔   End-to-end solution ✔   Competitive pricing ✔   Open APIs ✔   Convergent product catalog ✔ Quote to cash ✔   Fast accurate rating and billing ✔   Cloud-based ✔ Liberated Data ✔   Integrated telecom tax engine ✔ True commissioning ✔   Customer and agent portals included ✔ SSAE 18 (SOC 1) Type 2 Certified ✔   US based development and support ✔
We pride ourselves on being a customer-centric organization.  In effort t…

Customers Expect Billing Transparency

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In today’s competitive telecom environment, customers expect billing transparency. 

TimelyBill's out-of-the-box customer portal helps CSPs provide complete visibility of services, charges, usage data, account history and more.

Whether you are a start-up or an established telecom business, we have the right billing solution for you.

Migrating to a Single Stack Billing Platform

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Executive presentation made at the Spring CSI Conference in Orlando, by TimelyBill's Chief Marketing Officer, Patrick LaJuett.




Migrating to a Single Stack Billing Platform from Bill Perfect, Inc.

TimelyBill Integrates with DocuSign

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TimelyBill Integrates with DocuSign to Help Telecommunications Companies Go Digital Integration with DocuSign eSignature TimelyBill® announced today it has integrated with DocuSign to help telecommunications customers transform their business by going fully digital. As the global standard for Digital Transaction Management (DTM) and eSignature, DocuSign is changing how business gets done by empowering anyone to transact anytime, anywhere, on any device – 100% digitally – with trust and confidence. TimelyBills integration with DocuSign will enable communication service providers to streamline the quote-to-cash process.

“We’re proud to partner with DocuSign as their secure, cloud-based platform is trusted by companies and consumers around the world,” says Patrick LaJuett, CMO at Bill Perfect, Inc. “TimelyBill enables telecom companies to quickly create unique customer quotes. By integrating DocuSign, these quotes can now be emailed, signed and stored electronically. This creates value …

Streamline Your Billing Migration

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Making the switch to a new billing system doesn't need to be painful Today's communications service providers are looking to improve the customer experience in effort to grow revenues. However, many CSP's are struggling with antiquated billing systems. These complex and disparate software systems can be expensive to operate. They often lack the flexibility required to handle modern product and service offerings.
Although a desire to replace these old systems exists, telecoms are reluctant to tackle such migration projects due to the scale, effort and resource dedication required.

TimelyBill has addressed these concerns by utilizing a time-proven implementation process to streamline billing migration.

Implementation phases:
Phase 1 – Data CollectionPhase 2 – Data Conversion / System ConfigurationPhase 3 – Admin TurnoverPhase 4 – User TrainingPhase 5 – Go Live While our process is "tried and true", it's important to stress that it requires a logical stepped pro…

Convert Incoming Emails into Tickets

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Automatic Inbound Email Tickets Do you currently receive your support requests via an email address such as support@company.com?

TimelyBill can convert incoming email from customers into uniquely identifiable tickets, and route them directly into our operations support system.

Learn more at: timelybill.com/tbtrouble.html

Integrated Bandwidth Phone Number Search & Ordering

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Bandwidth Number Search Now Integrated within the TimelyBill User InterfaceTimelyBill OSS now provides direct integration to Bandwidth number ordering. This enables telecom companies to search for new local and toll-free phone numbers, and order them all directly from our GUI.
Real-time Bandwidth number search/order includes: Number filtering by Area CodeNumber filtering by City or StateNumber filtering by ZipcodePattern searches (i.e., 1234, abcd)Real-time location validationBulk number selectionAutomatically linked to customer's accountMulti-org capable

A Timely Training & Support Portal

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On-Demand Training Resource
During the on-boarding process, TimelyBill customers gain access to our robust training and support portal.  Features include:
Keyword SearchResponsive LayoutTraining VideosWebinar ArchiveTechnical DocumentsFeature RequestsNews and AnnouncementsLink to Support TicketingPartner Contact InformationMore... We continuously add content to our portal to ensure customers have a "how-to" resource for using the latest TBILL components.

TimelyBill Implementation Path Diagram

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Considering a New Billing System? Here's a Visualization of TimelyBill's Implementation Process:
Migrating to a new billing system is no small effort. Our goal is to help get telecos up and billing as quickly as possible.  We are actively involved during ALL phases of implementation and configuration.  Your success is our success.

Learn more here: http://timelybill.com/our-process.html

We're Now a BroadSoft Solutions Partner

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We're pleased to announce that TimelyBill is now a BroadSoft OSS/BSS Solutions Partner
Did you know TimelyBill has full provisioning integration with the BroadSoft platform?

Our unique provisioning system design, combined with the tight integration of our product catalog, provides “true” flow through provisioning to the BroadSoft platform.

You can build provisioning plans containing the information necessary to execute up to 10 different provision methods (i.e., activate, suspend and resume).  Each method can contain an unlimited number of steps.  TimelyBill also has the ability to modify BroadSoft settings on a single or multiple user basis.

During a provisioning process TimelyBill is able to populate variables from any service or customer. We also enable the linking of trouble ticket emails to every provisioning step. So if a problem occurs during the automated provisioning process, notifications are sent immediately.

A True Cloud Based OSS BSS Telecom Vendor

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TimelyBill is a single integrated system for telecom billing and back office.View our full list of Telecom OSS components and featuresLearn more about our implementation processView a presentation by our CMO: "Migrating to a Single Stack Billing Platform"To schedule a demo, call Luke Crissy at 954-889-6699 x9133

TimelyBill will be at The INCOMPAS Show

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TimelyBill will be at The INCOMPAS Show – the most beneficial event for making deals and new business connections.

The INCOMPAS Show has been designed with your experience in mind. Make important
business connections, close deals, and learn about the latest technology trends, all in just a few days. While you’re at the show, be sure to visit with us.

WHEN: Monday, April 3 – Wednesday, April 5, 2017

WHERE: Ernest N. Morial Convention Center in New Orleans, LA

WHAT: Stop by booth #202 to meet with our experts and learn about our latest products and services:
Integrated Order ManagementIntegrated Trouble Ticket ManagementCustomizable Customer / Agent Portals

Quote to Cash Solution for Telecom

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TimelyBill's quote-to-cash feature spans the customer's intent to purchase a telecom service, all the way through realization of your revenue. TimelyBill makes the Q2C process seamless and easy!  - Learn more -

Agent Portal for Telecom Billing

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TimelyBill's Agent Portal is a web-based self-care portal for telecom agent partner environments.  - learn more -

Subscription Billing for Telecom

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TimelyBill excels at billing subscription based services. Out-of-the-box functionality includes everything from quoting, order management, provisioning, billing, payment collection and dunning.  TimelyBill also features comprehensive trouble management and customer self-care tools.

Schedule a demo