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Showing posts with the label subscription billing

New High-Availability Capability for TimelyBill OSS

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TimelyBill is excited to announce the addition of a new high-availability capability!
TimelyBill’s primary data center infrastructure is already N+1 to N+5 on all key hardware, power supplies, and bandwidth.  This new functionality is related to database availability.  Each TimelyBill customer has both a production and stage database instance.  These instances are unique to a customer and not shared.

Additionally, we operate the database files, log files, operating system and backups on different disks.  This allows us to maintain a database or recover it to an exact point in time locally even with a loss of an entire disk LUN.  From a database backup perspective, we continue to operate in Full Recovery mode.  We currently maintain 90 days of full backups off-site, and five days of transaction logs on-site. Some of our customers have taken advantage of the transaction log backups, which allows us to restore customer data to a specific second in time.  It’s important to know that Time…

Feature Spotlight: Invoice Review Reports

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TimelyBill has a library of reports that help service providers review their invoice runs. Here are a few useful reports that are available to our customers "out-of-the-box":
Invoice by Invoice Date -
This provides the invoice totals for Previous Balance, Payments, Adjustments, RC, NRC, Calls Taxes and Late Fees.Invoice Data (New Customers Report) -
This provides a list of customers that are invoiced for the first time and their totals.Invoice Comparison Reports (All, RC, NRC, Calls, Taxes) -
These provide a comparison from the current invoice to the last invoice. Note, these can also be used for future invoice generations.Sub-Invoice Data -
These reports provide the sub invoice service detail.  These will show the service detail for a specific invoice. Note, TimelyBill presents financial and invoice data both globally, and on individual customer accounts.

Learn how our powerful reporting engine makes telecom billing better.

Top 10 Reasons to Replace Your Telecom Billing System

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If you are like most of the telco companies we talk to, billing is a huge challenge.  It's also one of the most crucial aspects of any business.  If you can't send invoices out to customers, you won't get paid.  If you're not charging enough for your services, you lose money.

We have spoken with service providers of all sizes in an effort to learn more about common billing pain points and frustrations.  Based on their feedback, here are some of the top reasons telcos look for a new billing software vendor.
Top 10 Reasons to Replace Your Telecom Billing SystemConsolidate disparate systemsEliminate the swivel chair problem.Reduce duplicate data entry.Improve operational efficiencies.Decrease potential for input error.Remove limitations of your product catalogEnable bundling of different products.Set discounts for products.Use promo codes.Set individual price levels.Speed up the quote to order processQuote items are pulled from live product catalog.Electronic signatures …

Introduction to TimelyBill (Presentation)

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Learn More About Our Company and Software Our powerful back-office solution streamlines telecom billing processes & accelerates revenue growth.
Introduction to TimelyBill from Bill Perfect, Inc.


Explore the TimelyBill Universe of Features

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Map of TimelyBill OSS — Core Features and Key Integrations
Our billing software includes a growing number of components, all carefully designed to operate within a single "universe".  This integrated approach allows telecom companies to improve operational efficiency, lower costs and gain greater control of their data.

The following links will redirect to our corporate website (timelybill.com), where you will find detailed information about each of the various components.

Inner Orbit:
These include components which are vital to day-to-day business operations, sales and customer care.
Customer and Agent PortalsCommissioning EngineQuoting ToolConvergent Product CatalogOrder ManagementBilling and CRMInvoice GeneratorUsage Rating EngineTicketing / Trouble ManagementPayments (Credit Cards, ACH)Reporting EngineCentral Orbit:
These are comprised of modules which span both operations and revenue protection functionality. User Management (Employees)Data AlarmsInventory TrackingWorkflow

What Makes Us Different?

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TimelyBill OSS Billing Application DifferentiationDATA ACCESS: It’s your data. You can extract any and all information in multiple formats at any point in time without asking us for assistance.INSTANCES: All customers are provided with a dedicated Production AND Staging server in a separate instance.  There is no license or resource sharing in the backend.  The dedicated Staging server allows one to perform testing on new releases, products prior to going live.NO FORCED UPGRADES: The TimelyBill application is not delivered in a "distributed architecture".  We do not force you into taking upgrades and can take on releases/upgrades at your pace.CUSTOMER PORTAL: No extra cost.  Dedicated IP provided so you can utilize your own URL thereby providing a seamless experience for the end user.AGENT PORTAL: No extra cost.  Dedicated IP provided so you can utilize your own URL.COMMISSIONING  / COMMISSION PLANS: Provided out of the box.  Create as many commission plans as you want.CDR …

2018 Channel Partners Conference & Expo - Booth 4063

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April 17-20, 2018
The Venetian & Sands Expo, Las Vegas

As an exhibitor at this year's Channel Partners Conference & Expo, we are pleased to extend to you the following discounted rates:
FREE Expo Only Pass (a $379 value)* $149 Full Conference & Expo Pass (a $629 value) $399 All Access Pass (an $899 value)  Follow the link below and use the promo code TIMELYBILL

https://l.feathr.co/v1/channel-partners-conference--expo-2018-timelybill-k

Please take advantage of this cost saving opportunity and we hope to see you at this year’s event.  Hurry – this promo expires March 16th!

TimelyBill Integrates with DocuSign

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TimelyBill Integrates with DocuSign to Help Telecommunications Companies Go Digital Integration with DocuSign eSignature TimelyBill® announced today it has integrated with DocuSign to help telecommunications customers transform their business by going fully digital. As the global standard for Digital Transaction Management (DTM) and eSignature, DocuSign is changing how business gets done by empowering anyone to transact anytime, anywhere, on any device – 100% digitally – with trust and confidence. TimelyBills integration with DocuSign will enable communication service providers to streamline the quote-to-cash process.

“We’re proud to partner with DocuSign as their secure, cloud-based platform is trusted by companies and consumers around the world,” says Patrick LaJuett, CMO at Bill Perfect, Inc. “TimelyBill enables telecom companies to quickly create unique customer quotes. By integrating DocuSign, these quotes can now be emailed, signed and stored electronically. This creates value …

Things to Look for When Selecting a Telecom Billing Software Vendor

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Billing for telecom is a complicated process. If accounts and services are incorrectly billed, it can lead to lost revenue. The ability to produce both accurate and timely invoices is paramount. The software platform you select should be able to produce precise billing information every-time.

Related article: "What Makes Us Different?"
A robust telco billing platform will have other important back-office processes integrated as well.
Here are some key telecom billing features to look for:Infrastructure and Security – Look for a system that prioritizes up-time and security. For example: hardware redundancies, fail over clusters, off-site back-ups, firewalls, SSL and VPNs.

Customer Experience – Reduce customer frustration by finding a billing platform which includes an integrated web portal. Customers can access online bill presentment, account summaries and usage history. The portal should allow secure payment methods, with the ability to set autopay. An integrated help desk/tr…

Our Billing Engine is Built for Speed!

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Fast and Accurate Telecom Invoice Generation
SPEED TimelyBill can easily perform a typical telecom invoice run of up to $2M in revenue / per hour.
OPERABILITY During the invoice generation process, the system is still fully available to your users.  No impact on your daily tasks.  Zero slow downs, temporary downtime or limited functionality.
RELIABILITY Proven track record of generating accurate invoice data for even the most complex billing processes. Small scale, large scale and everything in between.
SCOPE Rated CDR or other usageSubscriptionsOne-time ChargesPaymentsRefundsDiscountsAdjustmentsTaxesFees

Convert Incoming Emails into Tickets

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Automatic Inbound Email Tickets Do you currently receive your support requests via an email address such as support@company.com?

TimelyBill can convert incoming email from customers into uniquely identifiable tickets, and route them directly into our operations support system.

Learn more at: timelybill.com/tbtrouble.html

A Timely Training & Support Portal

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On-Demand Training Resource
During the on-boarding process, TimelyBill customers gain access to our robust training and support portal.  Features include:
Keyword SearchResponsive LayoutTraining VideosWebinar ArchiveTechnical DocumentsFeature RequestsNews and AnnouncementsLink to Support TicketingPartner Contact InformationMore... We continuously add content to our portal to ensure customers have a "how-to" resource for using the latest TBILL components.

TimelyBill Offers Dedicated Portals

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Out-of-the-box, TimelyBill provides dedicated applications, public IP addresses and uses your SSL certificates.  This means your agents and customers won’t be redirected to a “shared” website when accessing their online accounts.

Benefits of Dedicated Portals:
No confusing redirectsData and privacy protectionCompany brandedEnhanced user experienceReliable and predictable performance Learn more about our agent and customer portals.

TimelyBill will be at The Channel Partners Conference & Expo

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TimelyBill will be at The Channel Partners Conference & Expo – The Gathering Place for the Technology Services Community.

While you’re at the show, be sure to visit with us.

WHEN: April 10–13, 2017

WHERE: Mandalay Bay in Las Vegas

WHAT: Stop by booth #401 to meet with our experts and learn about our latest products and services.

TimelyBill will be at The INCOMPAS Show

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TimelyBill will be at The INCOMPAS Show – the most beneficial event for making deals and new business connections.

The INCOMPAS Show has been designed with your experience in mind. Make important
business connections, close deals, and learn about the latest technology trends, all in just a few days. While you’re at the show, be sure to visit with us.

WHEN: Monday, April 3 – Wednesday, April 5, 2017

WHERE: Ernest N. Morial Convention Center in New Orleans, LA

WHAT: Stop by booth #202 to meet with our experts and learn about our latest products and services:
Integrated Order ManagementIntegrated Trouble Ticket ManagementCustomizable Customer / Agent Portals

Quote to Cash Solution for Telecom

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TimelyBill's quote-to-cash feature spans the customer's intent to purchase a telecom service, all the way through realization of your revenue. TimelyBill makes the Q2C process seamless and easy!  - Learn more -

Agent Portal for Telecom Billing

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TimelyBill's Agent Portal is a web-based self-care portal for telecom agent partner environments.  - learn more -

Subscription Billing for Telecom

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TimelyBill excels at billing subscription based services. Out-of-the-box functionality includes everything from quoting, order management, provisioning, billing, payment collection and dunning.  TimelyBill also features comprehensive trouble management and customer self-care tools.

Schedule a demo