Posts

Showing posts with the label user experience

What Makes Us Different?

Image
TimelyBill OSS Billing Application DifferentiationDATA ACCESS: It’s your data. You can extract any and all information in multiple formats at any point in time without asking us for assistance.INSTANCES: All customers are provided with a dedicated Production AND Staging server in a separate instance.  There is no license or resource sharing in the backend.  The dedicated Staging server allows one to perform testing on new releases, products prior to going live.NO FORCED UPGRADES: The TimelyBill application is not delivered in a "distributed architecture".  We do not force you into taking upgrades and can take on releases/upgrades at your pace.CUSTOMER PORTAL: No extra cost.  Dedicated IP provided so you can utilize your own URL thereby providing a seamless experience for the end user.AGENT PORTAL: No extra cost.  Dedicated IP provided so you can utilize your own URL.COMMISSIONING  / COMMISSION PLANS: Provided out of the box.  Create as many commission plans as you want.CDR …

Integrated Bandwidth Phone Number Search & Ordering

Image
Bandwidth Number Search Now Integrated within the TimelyBill User InterfaceTimelyBill OSS now provides direct integration to Bandwidth number ordering. This enables telecom companies to search for new local and toll-free phone numbers, and order them all directly from our GUI.
Real-time Bandwidth number search/order includes: Number filtering by Area CodeNumber filtering by City or StateNumber filtering by ZipcodePattern searches (i.e., 1234, abcd)Real-time location validationBulk number selectionAutomatically linked to customer's accountMulti-org capable

A Timely Training & Support Portal

Image
On-Demand Training Resource
During the on-boarding process, TimelyBill customers gain access to our robust training and support portal.  Features include:
Keyword SearchResponsive LayoutTraining VideosWebinar ArchiveTechnical DocumentsFeature RequestsNews and AnnouncementsLink to Support TicketingPartner Contact InformationMore... We continuously add content to our portal to ensure customers have a "how-to" resource for using the latest TBILL components.

TimelyBill Offers Dedicated Portals

Image
Out-of-the-box, TimelyBill provides dedicated applications, public IP addresses and uses your SSL certificates.  This means your agents and customers won’t be redirected to a “shared” website when accessing their online accounts.

Benefits of Dedicated Portals:
No confusing redirectsData and privacy protectionCompany brandedEnhanced user experienceReliable and predictable performance Learn more about our agent and customer portals.